Wizz Air. Hmmmm…
The nightmare to deal with wizz air. I am all for flight and passenger safety. On the 18th of December 2010 my wife was scheduled to fly back to the UK from Hungary. Her flight was scheduled for 18:25 pm and the airport completely closed at 13:30 pm. Wizz air had not notified any of it’s passengers of this closure until 5 PM.
Next comes the re-scheduling of the tickets for another date. This is where the nightmare starts. All you can call is a phone number that charges £0.75 pence per minute which is well over a dollar a minute.
They put you on hold for over 30 minutes and than the line disconnected so I had to start again for another 30 minutes and than disconnected again. The third time all it took them to answer the phone is 28 minutes.
For a “cheap” wizz air flight now it cost me an extra £66 pounds ($100) just to do something that should have been free to start with.
The website offers a “free” re-booking but that’s not possible by the time you are advised of your flight cancellation. Why? Because by that time you had printed out your ticket thus the software advises you that “this flight can not be cancelled because you already had flown” . So you are forced to call the call center at the above mentioned rate, to be able to talk to someone in order for the change to take place.
I am not sure if there is a way to get a refund of these exorbitant phone charges from them. I am going to file a claim and see.
Ive read it on another site that wizz air has a policy of keeping the customer on hold for at least 15 minutes even if the lines are not busy.
Of course they are one of the dominant budget airlines here in Europe and hard to avoid them if one is trying to fly. Regardless of that tho I would not recommend them to anyone that needs to arrive at a certain time because they are known to cancel, re-route and delay flights for seemingly no reason at all.
These are typical signs of a company being in financial trouble.
I guess being an airline that is partially Hungarian owned, one can expect such delays and cancellations and financial trouble. Why? Because the country is poor and going down hill due to corruption, egotistical behavior of it’s leaders, high taxes and high fines in just about every sector. Traffic fines for a simple speeding offense often amount to 5 times the average monthly wage of a Hungarian worker for an example. Other fines are just as high in the service and retail industry. Not unheard of a store being shut down for a month and fined a whole month’s of gross income for not giving a receit to the customer.
This reflects the seriousness of the lack of financial knowhow of the country’s leaders and effects all people and the national economy. In Hungary a business only allowed to make an average of about 15% profit and the rest is taken in taxes, fines and regulation fees and corruption.
So an airline that is as successful (due to demand for flying only) as Wizz air but cash poor might be having financial difficulties to maintain it’s fleet of planes, thus the above mentioned troubles with it’s operation.
I think this is straight out FRAUD. There is no number for customers to call for free as one would expect in a case like this except that one premium line at £0.75 pence per minute. The FRAUD is where they put the customer on hold at those exorbitant rates. Listening to their ugly music.
Conclusion, Wizz Air is a Fraudulent company. I would not recommend them but since there is not much else we still need its services.